YOUR NEXT CLEAN

PRIVACY POLICY

Effective Date: July 31, 2026
Last Updated: August 31, 2026

Legal Entity: Your Next Clean
Address: 200 Carnegie Dr Unit 200, St. Albert, Alberta T8N 5A7, Canada
Email: yournextclean.edmonton@gmail.com
Website: www.yournextclean.ca
Platform: app.yournextclean.ca

1. INTRODUCTION

Your Next Clean (“Your Next Clean,” “we,” “us,” or “our”) is a Canadian technology platform and online marketplace that connects homeowners seeking cleaning services with independent cleaning professionals and cleaning businesses.

Your Next Clean does not itself provide residential cleaning services and does not employ the independent cleaning professionals who use the Platform unless expressly stated otherwise.

This Privacy Policy explains how Your Next Clean collects, uses, discloses, stores, protects and otherwise handles personal information when you:

visit www.yournextclean.ca;
use app.yournextclean.ca;
create a Your Next Clean account;
create a Homeowner or Cleaner profile;
complete a cleaning questionnaire;
request or receive Cleaner matches;
make or accept a booking;
communicate through the Platform;
make or receive payments;
participate in our SMS/text messaging program;
contact customer support;
interact with our advertisements or marketing;
leave a rating or review; or
otherwise use Your Next Clean services.

By using the Platform, you acknowledge the practices described in this Privacy Policy.

Where consent is required by applicable law, Your Next Clean will obtain the appropriate consent before collecting, using or disclosing personal information.

2. INFORMATION WE COLLECT

The information we collect depends on how you interact with Your Next Clean.

We may collect the following categories of information.

2.1 Account and Identity Information

When you create or maintain an account, we may collect:

first and last name;
email address;
telephone or mobile number;
username;
account credentials;
account type;
profile photograph;
business name;
account preferences; and
other information associated with your account.

2.2 Homeowner Information

Homeowners may provide information including:

service address;
home location;
approximate home size;
number of bedrooms;
number of bathrooms;
requested cleaning services;
cleaning preferences;
scheduling preferences;
desired cleaning frequency;
information about pets;
parking information;
property access instructions;
special cleaning instructions;
safety information;
home profile information; and
responses provided through cleaning questionnaires.

This information may be used to help provide personalized Cleaner matches and facilitate bookings.

2.3 Cleaner Information

Independent Cleaners may provide information including:

legal name;
business or operating name;
telephone number;
email address;
service areas;
services offered;
hourly rates;
availability;
business information;
experience;
profile photographs;
GST information;
payment and payout information;
identification information;
licences or certifications;
insurance information where applicable;
WCB-related information where applicable;
optional badge documentation; and
other information submitted as part of a Cleaner profile or application.

3. BOOKING AND TRANSACTION INFORMATION

When Users request, accept or complete cleaning appointments, we may collect information including:

requested services;
booking date;
appointment time;
Cleaner selected;
Homeowner involved;
estimated hours;
actual hours worked;
hourly rates;
estimated charges;
final charges;
payment status;
cancellations;
rescheduling activity;
recurring appointment information;
booking history;
transaction identifiers; and
related communications.

4. PAYMENT INFORMATION

Your Next Clean may use third-party payment processors to facilitate payments between Homeowners and Cleaners.

Payment information may include:

billing name;
billing address;
payment method information;
transaction identifiers;
amounts paid;
refunds;
adjustments;
Cleaner payouts; and
payment status.

Your Next Clean generally does not store complete payment-card numbers when payments are processed by our payment providers.

Payment processors may collect and process information according to their own privacy policies and legal obligations.

5. COMMUNICATIONS INFORMATION

We may collect information when you communicate with:

Your Next Clean;
customer support;
a matched Cleaner;
a Homeowner;
our SMS program; or
other Platform functionality.

This information may include:

emails;
SMS/text messages;
in-App messages;
customer support requests;
booking communications;
complaint information;
dispute information;
feedback;
call information where applicable; and
other communications you submit.

6. SMS AND TEXT MESSAGING INFORMATION

Your Next Clean may collect information relating to participation in our SMS/text messaging programs.

This may include:

your mobile telephone number;
the date and time you provided SMS consent;
the source or form through which consent was provided;
categories of messages you agreed to receive;
SMS delivery information;
messages sent to you;
your responses;
HELP requests;
STOP or unsubscribe requests;
opt-in status;
opt-out status; and
related communication records.

SMS communications may include:

account verification;
account notifications;
Cleaner application updates;
Cleaner onboarding messages;
Cleaner match notifications;
job or cleaning opportunity notifications;
booking requests;
booking confirmations;
appointment reminders;
scheduling information;
rescheduling information;
cancellation notifications;
arrival information;
payment notifications;
Cleaner payout notifications;
customer support communications;
security notifications;
review requests; and
promotional messages where appropriate consent has been provided.

Message frequency varies. Message and data rates may apply.

You may opt out by replying STOP.

You may request assistance by replying HELP.

7. SMS OPT-IN INFORMATION IS NOT SOLD OR SHARED FOR THIRD-PARTY MARKETING

Your Next Clean does not sell, rent or share SMS opt-in information, SMS consent records, or mobile telephone numbers collected for SMS messaging with third parties or affiliates for their own marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that assist Your Next Clean in providing SMS communications, such as telecommunications, messaging or technology providers, but only to the extent reasonably necessary to provide those services on behalf of Your Next Clean.

Those service providers are not authorized by Your Next Clean to use your SMS opt-in information for their own independent marketing purposes.

SMS consent is not transferred, sold or provided to third parties for their own marketing.

This section does not prevent Your Next Clean from disclosing information where required by law, necessary to protect security or safety, or necessary to provide a service requested by you.

8. TECHNICAL AND DEVICE INFORMATION

When you use our Website, App or Platform, certain technical information may be collected automatically.

This may include:

IP address;
browser type;
browser version;
operating system;
device type;
device identifiers;
referring website;
pages visited;
links clicked;
date and time of access;
session duration;
approximate geographic information;
application activity;
error logs;
diagnostic information; and
security information.

We may use this information for security, fraud prevention, analytics, troubleshooting and Platform improvement.

9. LOCATION INFORMATION

Where you provide permission, Your Next Clean may collect or process location information.

Location information may be used for purposes including:

identifying service areas;
personalized Cleaner matching;
appointment coordination;
navigation;
arrival tracking;
determining proximity between a Cleaner and appointment;
fraud prevention; and
improving Platform functionality.

Depending on your device, you may be able to disable location permissions through your device settings.

Certain Platform functionality may not work properly if location permissions are disabled.

10. COOKIES AND TRACKING TECHNOLOGIES

Your Next Clean may use cookies, pixels, tags, software development kits, local storage and similar technologies when Users visit our Website or use the Platform.

These technologies may help us:

operate the Website and Platform;
maintain User sessions;
remember preferences;
understand Platform usage;
measure traffic;
identify technical problems;
prevent fraud;
improve security;
understand advertising performance;
measure conversions;
improve marketing effectiveness; and
improve the overall User experience.

11. TYPES OF COOKIES

We may use different categories of cookies and tracking technologies.

Essential Cookies

These cookies support functionality necessary to operate the Platform, such as:

authentication;
account access;
security;
fraud prevention;
session management; and
payment functionality.

Analytics Cookies

These technologies help us understand:

Website traffic;
pages viewed;
User interactions;
performance;
conversion activity; and
how Users navigate the Platform.

Functional Cookies

These technologies may remember:

preferences;
login information;
Platform settings; and
User choices.

Advertising and Marketing Technologies

Where permitted, these technologies may help us:

measure advertising campaigns;
understand conversion activity;
create advertising audiences;
provide relevant advertising; and
measure marketing performance.

12. ANALYTICS AND ADVERTISING SERVICES

Your Next Clean may use third-party analytics and advertising technologies such as:

Google Analytics;
Google advertising technologies;
Meta Pixel;
Meta advertising services; and
other analytics, attribution or advertising providers.

These providers may collect technical and usage information according to their own privacy policies.

Where legally required, Your Next Clean will obtain consent before using non-essential tracking technologies.

13. COOKIE CHOICES

You may be able to control cookies through:

your browser settings;
device settings;
any cookie consent management tools provided by Your Next Clean; or
privacy controls provided by applicable third-party services.

Blocking certain cookies may affect the operation or functionality of the Website or Platform.

14. HOW WE USE PERSONAL INFORMATION

Your Next Clean may use personal information to:

create and administer accounts;
authenticate Users;
maintain Homeowner profiles;
maintain Cleaner profiles;
process Cleaner applications;
provide personalized Cleaner matches;
provide booking functionality;
facilitate cleaning appointments;
facilitate communication between Users;
process payments;
process Cleaner payouts;
calculate booking amounts;
administer recurring appointments;
provide appointment reminders;
send SMS communications;
send email communications;
provide customer support;
respond to questions;
administer complaints and disputes;
process refunds and adjustments;
administer ratings and reviews;
administer profile badges;
detect fraud;
prevent misuse;
maintain Platform security;
troubleshoot technical problems;
conduct analytics;
improve Platform performance;
improve matching functionality;
understand User behaviour;
measure advertising;
conduct marketing where permitted;
maintain business records;
comply with tax and accounting requirements;
enforce our Terms of Service;
comply with legal obligations; and
protect Your Next Clean, our Users and others.

15. PERSONALIZED MATCHING

Your Next Clean uses information supplied by Homeowners and Cleaners to provide personalized Cleaner matches.

Matching may consider information including:

geographic location;
service areas;
requested cleaning services;
Cleaner services;
availability;
hourly rates;
scheduling requirements;
Homeowner preferences;
Cleaner preferences;
home characteristics;
previous Platform activity; and
other information relevant to the requested cleaning services.

Information necessary to facilitate a potential booking may be shared between matched Users.

16. MARKETPLACE INFORMATION SHARING

Because Your Next Clean operates a two-sided marketplace, certain information must be shared between Users to facilitate matches and bookings.

For example, Homeowners may be able to view Cleaner information including:

Cleaner name or business name;
profile photograph;
services;
hourly rates;
availability;
service areas;
ratings;
reviews; and
applicable profile badges.

Cleaners may receive information concerning a Homeowner or potential appointment including:

approximate or confirmed location;
cleaning requirements;
home characteristics;
requested services;
requested date and time;
pets;
parking;
access requirements;
special instructions; and
other information reasonably necessary to evaluate or complete a booking.

We seek to limit such information to what is reasonably necessary for Platform functionality and the applicable transaction.

17. REVIEWS AND RATINGS

Users may submit ratings and reviews following completed bookings.

Reviews may be displayed to other Platform Users.

Information displayed may include:

rating;
review text;
first name or profile identifier; and
information relating to the relevant service.

Users should not include sensitive personal information in reviews.

Your Next Clean may moderate reviews in accordance with its Terms of Service and Platform policies.

18. CLEANER BADGES AND CREDENTIAL INFORMATION

Cleaners may voluntarily provide information supporting available profile badges or credentials.

Depending on the applicable feature, this information may relate to:

business status;
insurance;
qualifications;
licences;
certifications;
WCB information; or
other profile criteria.

Your Next Clean may use this information to determine whether an applicable profile indicator may be displayed.

Supporting documentation will not necessarily be displayed publicly.

19. HOW WE SHARE PERSONAL INFORMATION

Your Next Clean may disclose personal information in the circumstances described below.

19.1 Between Marketplace Users

Information may be shared between Homeowners and Cleaners where reasonably necessary to:

provide matches;
evaluate bookings;
confirm appointments;
perform cleaning services;
communicate concerning appointments; and
resolve transaction-related issues.

19.2 Service Providers

We may use companies that provide services including:

Website hosting;
application hosting;
cloud infrastructure;
payment processing;
SMS delivery;
email delivery;
analytics;
advertising measurement;
authentication;
mapping;
customer support;
fraud prevention;
security;
data storage; and
other business technology.

These providers may process information on our behalf as reasonably necessary to provide their services.

19.3 Legal Requirements

We may disclose personal information where reasonably necessary to:

comply with applicable law;
respond to a lawful court order;
respond to lawful government or regulatory requests;
investigate suspected fraud;
protect the rights or safety of Your Next Clean;
protect Users;
protect third parties;
enforce our agreements; or
establish, exercise or defend legal claims.

19.4 Business Transactions

Personal information may be transferred as part of a:

merger;
acquisition;
financing;
restructuring;
reorganization;
sale of assets; or
similar business transaction,

subject to applicable privacy law.

20. WE DO NOT SELL PERSONAL INFORMATION

Your Next Clean does not sell personal information in the ordinary meaning of selling personal information for monetary consideration.

Most importantly for SMS communications:

Your Next Clean does not sell, rent or share mobile telephone numbers, SMS opt-in information or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

21. MARKETING COMMUNICATIONS

Where permitted by applicable law, Your Next Clean may send marketing communications concerning:

Your Next Clean services;
Platform features;
offers;
promotions;
Cleaner opportunities;
homeowner services;
referral programs; and
other Your Next Clean information.

We will obtain consent where legally required.

You may withdraw consent to marketing communications at any time using the unsubscribe mechanism provided.

For SMS communications, you may reply:

STOP

to unsubscribe from the applicable SMS messaging program.

22. SMS OPT-OUT

You may opt out of Your Next Clean SMS messages at any time by replying:

STOP

After sending STOP, you may receive a final confirmation message.

You may receive SMS messages again only where you subsequently opt in or where another lawful basis permits the applicable communication.

For SMS support, reply:

HELP

or contact:

yournextclean.edmonton@gmail.com

23. EMAIL UNSUBSCRIBE

Marketing emails sent by Your Next Clean will contain an unsubscribe mechanism where required by applicable law.

You may follow the unsubscribe instructions in the email to stop receiving applicable marketing messages.

Even after unsubscribing from marketing communications, we may still send transactional or administrative communications concerning:

your account;
bookings;
payments;
security;
legal notices; or
services you have requested,

where permitted by law.

24. DATA SECURITY PRACTICES

Your Next Clean uses commercially reasonable administrative, technical and organizational safeguards designed to protect personal information against:

unauthorized access;
unauthorized disclosure;
misuse;
alteration;
loss;
theft; and
destruction.

Depending on the information and systems involved, safeguards may include:

access controls;
authentication measures;
password protection;
secure hosting providers;
encrypted communications where appropriate;
payment processing through specialized providers;
restricted employee or contractor access;
system monitoring;
backups;
fraud detection;
security updates; and
incident-response procedures.

Access to personal information should be limited to individuals and service providers who reasonably require access for legitimate business purposes.

25. NO SYSTEM IS COMPLETELY SECURE

While Your Next Clean uses safeguards designed to protect personal information, no Internet transmission, mobile application, computer network or electronic storage system can be guaranteed to be completely secure.

Your Next Clean therefore cannot guarantee absolute security.

Users are also responsible for protecting their account credentials and devices.

If you believe your account has been compromised, contact us promptly at:

yournextclean.edmonton@gmail.com

26. DATA BREACHES

If Your Next Clean becomes aware of a security incident involving personal information, we will investigate and take reasonable steps appropriate to the circumstances.

Where required by applicable privacy legislation, Your Next Clean will:

notify affected individuals;
notify the appropriate regulator;
maintain required records; and
take reasonable measures to reduce the risk of further harm.

27. DATA RETENTION

Your Next Clean retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, tax, accounting, fraud-prevention and regulatory purposes.

Retention periods may vary depending on:

the type of information;
whether an account remains active;
transaction history;
tax requirements;
legal requirements;
dispute-resolution requirements;
fraud-prevention requirements; and
security needs.

When information is no longer reasonably required, we may delete, destroy or anonymize it in accordance with applicable law and our retention practices.

28. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights concerning your personal information.

These rights may include the ability to:

request access to personal information we hold about you;
request correction of inaccurate information;
update account information;
withdraw consent where processing depends on consent;
unsubscribe from marketing communications;
opt out of SMS communications;
request deletion of certain information where legally permitted;
ask questions about our privacy practices; and
make a privacy complaint.

Certain information may need to be retained despite a deletion request where required for:

legal compliance;
tax purposes;
accounting;
fraud prevention;
security;
contractual obligations;
dispute resolution; or
other purposes permitted by law.

29. ACCESSING YOUR PERSONAL INFORMATION

You may request access to personal information held by Your Next Clean by contacting:

yournextclean.edmonton@gmail.com

We may need to verify your identity before responding.

Certain exceptions to access rights may apply under applicable privacy legislation.

30. CORRECTING OR UPDATING INFORMATION

Users may be able to update certain information directly through their account.

You may also contact us if information is inaccurate or incomplete.

We may request reasonable information necessary to verify the requested correction.

31. REQUESTING DELETION

You may request deletion of eligible personal information by contacting:

yournextclean.edmonton@gmail.com

Deletion requests are subject to applicable law and legitimate retention requirements.

Deleting an account may not immediately remove all information where retention is reasonably necessary for legal, tax, accounting, fraud-prevention, payment, security or dispute-related purposes.

32. WITHDRAWING CONSENT

Where Your Next Clean relies on consent to collect, use or disclose personal information, you may withdraw that consent subject to:

legal restrictions;
contractual restrictions;
reasonable notice; and
situations in which continued processing is otherwise permitted by law.

Withdrawal of consent may affect our ability to provide certain Platform features.

33. CHILDREN AND AGE REQUIREMENTS

The Your Next Clean Platform is intended for adults.

Users must generally be at least 18 years old, or the age of majority applicable in their province or territory if higher.

Your Next Clean does not knowingly operate the Platform for children who lack legal capacity to enter into the applicable agreements.

The Your Next Clean SMS program is also restricted to persons who are at least 18 years old, or the applicable age of majority if higher.

34. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to or integrations with third-party services.

Third parties may have privacy practices different from Your Next Clean.

This Privacy Policy does not govern independent third parties.

Users should review the applicable privacy policy of any third-party service they choose to use.

35. INTERNATIONAL AND CROSS-BORDER PROCESSING

Certain service providers used by Your Next Clean may process or store information outside Alberta or Canada.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law-enforcement authorities or government agencies in that jurisdiction where legally permitted.

Your Next Clean will use service providers and contractual or other safeguards as reasonably appropriate in accordance with applicable privacy obligations.

36. CANADIAN PRIVACY AND ANTI-SPAM REQUIREMENTS

Your Next Clean operates from Alberta, Canada.

Our handling of personal information may be subject to applicable privacy legislation, including Alberta’s private-sector privacy requirements and applicable federal privacy legislation where relevant.

Electronic marketing communications may also be subject to Canada’s anti-spam legislation.

Where required, Your Next Clean will:

obtain appropriate consent;
identify itself in commercial electronic communications;
provide required contact information;
provide an unsubscribe mechanism; and
process unsubscribe requests as required by applicable law.

37. CHANGES TO THIS PRIVACY POLICY

Your Next Clean may update this Privacy Policy from time to time.

When changes are made, we will update the Last Updated date displayed at the top of the Policy.

For material changes, we may provide additional notice through:

the Website;
the Platform;
email;
in-App notification; or
another appropriate communication method.

We encourage Users to periodically review this Privacy Policy.

38. PRIVACY QUESTIONS AND COMPLAINTS

If you have questions, requests or concerns about this Privacy Policy or Your Next Clean’s handling of personal information, contact:

Your Next Clean
200 Carnegie Dr Unit 200
St. Albert, Alberta T8N 5A7
Canada

Email: yournextclean.edmonton@gmail.com

We will make reasonable efforts to review and respond to legitimate privacy concerns.

39. SMS PRIVACY SUMMARY

For clarity, the following rules apply specifically to Your Next Clean SMS communications:

SMS Program: Your Next Clean may send account, booking, matching, appointment, Cleaner opportunity, payment, support, security, review and appropriately consented marketing messages.

Opt Out: Reply STOP to unsubscribe.

Help: Reply HELP or email yournextclean.edmonton@gmail.com.

Message Frequency: Message frequency varies.

Rates: Message and data rates may apply.

Age: SMS participants must be at least 18 years old, or the applicable age of majority if higher.

SMS Privacy: Your Next Clean does not sell, rent or share SMS opt-in information, SMS consent records or mobile telephone numbers with third parties or affiliates for their own marketing or promotional purposes.

40. CONTACT INFORMATION

Your Next Clean
Legal Entity: Your Next Clean

200 Carnegie Dr Unit 200
St. Albert, Alberta T8N 5A7
Canada

Email: yournextclean.edmonton@gmail.com

Website: www.yournextclean.ca

Platform: app.yournextclean.ca